I cannot update the location. What should I do? (Android) – GeoZilla

In order to deliver the best experience to you, we need to make sure you have all the necessary preferences set properly on your device and on the devices of your Circle members.

If you're using Android, please do a quick settings check-up to ensure the stable performance of the app.

You need to enable location, notifications, mobile data & WiFi settings.

Why is it needed?

GeoZilla will ask your device to share its location from time to time and will display this information to your loved ones inside the app. With this setting enabled you'll avoid problems when your family members open the app but cannot locate you there. With enabled notifications, you'll always receive updates regarding whereabouts of family members and will be first to know if they need your help. Having WiFi and Mobile data enabled improves location accuracy and allows your device to send and receive location updates.

Samsung devices

Location settings

Open Settings
Open Location
Open App permissions
Choose GeoZilla from the list of apps
Allow GeoZilla to access the location all the time

Mobile data & WiFi

Open Notification center
Enable both WiFi and Mobile data

Notifications

Open Settings
Open Notifications
Choose GeoZilla
Enable toggles next to Show notifications

Huawei devices

Open Settings
Open Apps & notifications
Open GeoZilla

In this section, you need to configure settings for Data Usage, Notifications and Permissions. Let's do it step-by-step.

Data usage

Open Data Usage
Enable Mobile data, Wi-Fi and Background data

Notifications

Open Notifications
Enable Allow notifications option

Permissions

Open Permissions
Enable Your location

Android devices

Open Settings
Open Apps & Notifications
Open GeoZilla

In this section, you need to configure settings for Notifications, Permissions, Mobile data & Wi-Fi. Let's do it step-by-step.

Notifications

Open Notifications
Enable Show notifications

Permissions

Open Permissions
Set Location to Allow all the time

Mobile data & Wi-Fi

Open Mobile data & Wi-Fi
Enable Mobile data and Wi-Fi

Xiaomi devices

For security purposes, some Android devices using MIUI (all Xiaomi phones) disable Notifications for each application. Check if you have MIUI via Settings > About Device.

If notifications are disabled for GeoZilla app you can't refresh user's location and you may get "Couldn't locate" message.

Follow these steps to fix this issue: