If you've faced difficulties while using the app or need more information about how Geozilla can take care of your and your loved one's safety, please reach out to us at support@geozilla.com. We'll be glad to assist you.
Also, please note that if you purchased a Premium subscription through App Store or Google Play, it applies not only to you but to all members of your Circle as well. At no extra cost.
If you decide to cancel:
For Android users:
- Go to the Play Store on your device.
- Tap Menu > Subscriptions.
- Find Geozilla subscription there and disable auto-renew.
For more information on Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
For iOS users:
- Go to Settings > [your name] > iTunes & App Store.
- Tap your Apple ID at the top of the screen.
- Tap View Apple ID. You might need to sign in or use Touch ID.
- Tap Subscriptions.
- Tap the subscription that you want to manage.
For more information on App Store subscriptions: https://support.apple.com/en-us/HT202039
We'd like to emphasize that the subscription purchased via Google/ Apple can be canceled only on the user's end. The Geozilla support team does not have access to the transactions or subscriptions of Google/ Apple.
To cancel the Premium subscription purchased on the Geozilla website, please follow the next steps:
- Go to GeoZilla.com and tap on Login at the upper right corner of the screen.
*Try to reset your password if you encounter any issues while logging in
- Tap on the hamburger button at the top right and go to Subscriptions.
- Click on the Cancel Renewal button.
Still have questions? Drop us a line at support@geozilla.com. We’ll be glad to help you.