You can request a refund for the subscription made on our website within 30 days from the moment of purchase in case of reported technical bugs with our app. If the reason is other than a technical bug - usually there are no refunds for any unused time on a subscription as per our Terms of Use.
If you have tech issues using GeoZilla and would like to get a refund, please reach our customer support. We'll do our best to resolve your issue or return your funds if you continue to have an unsatisfied experience.
If you'd like to receive 1 week of Premium subscription for free after cancellation, please contact us at support@geozilla.com. We'll be glad to activate full access to our app. There are no strings attached. Even if you decide to delete the GeoZilla app, your card won’t be charged.
Also, please note that we offer a free version of our app that includes all the basic features. If you need assistance with it, please drop us a line at support@geozilla.com.
For GeoZilla Website:
- Open GeoZilla app
- Open Request Support
- Request a refund of your purchase
or contact us via email support@geozilla.com. Our team will process your request and, if a refund is applicable under our Refund Policy, will reimburse the payment.
For iOS:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID and password
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it
- Follow the instructions on the page to choose the reason why you want a refund and submit your request
For Android:
- Using a web browser, go to play.google.com
- Open Account
- Open Order History and find the item you want to request a refund for
- Choose the app and click on Report a problem button
- Select I'd Like To Request a Refund option