Our goal is to ensure you are completely satisfied with your purchases. If you are experiencing technical difficulties, please write our support team at firstname.lastname@example.org. We will help you set up your tracker and make sure it works its best. If you would like to request an exchange or return, please note the following.
If you have not activated* your newly purchased device or accessory, you may return the item within 30 days from receiving your product for a full refund, including data plan, less associated shipping and handling fees of up to $35 per ordered item subject to the terms and conditions below.
Merchandise should be returned in its original condition and packaging with all components included within 30 days. Please include copy of the receipt as proof of purchase.
For items not found defective and returned within this 30-day period, GeoZilla will refund the purchase price paid less any original shipping charges and any restocking fees if applicable, and the cost of the cellular subscription fee which was already paid to the cellular provider.
Should your tracker be determined to be defective after contacting our customer care department, GeoZilla will ship out a free replacement unit within 48 hours and assist you with the activation.
Any unit damaged by misapplication or abuse will not be accepted for exchange.
Please follow the following procedure for tracker return:
1. Request an RMA # (Return Merchandise Authorization) number and return address from Customer Support.
2. Package your GeoZilla tracker into a solid shipping box, to minimize a risk of damage.
3. Write your name, email, the RMA number along with your order number on a note.
4. Place the note inside your shipping box (but not the GPS Tracker box). Please do not mark anything on the box itself.
5. Bring the box with the RMA to the nearest delivery service location, as instructed by the Customer Support.
6. Please allow 14 days for RMA and refund to be processed.
Please ensure you have followed activation instructions and contacted customer care before requesting a return authorization.
Thank you, we hope you enjoy your GeoZilla tracker!
*Activation is a process of entering and confirming Device ID in "My Devices", "Geozilla Tracker", "Connect" menu.
Thank you, we hope you enjoy your GeoZilla unit!